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Please Take Note of the Following:

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Disclaimer of Liability for Handling of Boxes and Crates During Shipment:

WeCrate (PTY) LTD provides high-quality crating and wooden packaging services to our valued clients. While we take every measure to ensure the integrity and durability of our products, we would like to expressly state that we cannot be held liable for the handling, transport, or storage of the boxes and crates once they leave our premises.


  • Proper Usage: Our wooden boxes and crates are designed to meet industry standards and are built to withstand the rigors of shipping and handling. However, their performance during transportation is subject to various external factors, including the conduct and practices of third-party carriers and handlers.

  • Third-Party Responsibility: Once our wooden packaging products are entrusted to third-party carriers or handlers, they become the responsibility of those entities. Any damage, loss, or mishandling that may occur during transit or while in the possession of third parties is beyond our control and outside the scope of our liability.

  • Inspection and Maintenance: We recommend that our clients inspect all crates and boxes upon receipt to ensure they are in good condition. Any concerns regarding damage or defects should be reported to the responsible carrier or handler immediately. Regular maintenance and inspection of wooden packaging products are also encouraged to extend their lifespan.

  • Notices and Claims: In the event of damage or loss during shipment, clients should follow the specific guidelines and procedures provided by the carrier or handler, including filing any necessary claims or reports. Our Company will not be responsible for any costs or consequences associated with such claims.

  • No Warranty: Our Company provides no express or implied warranties regarding the suitability or performance of wooden packaging products once they are in the possession of third parties.


By engaging our services, clients acknowledge and accept the terms of this disclaimer. It is essential to recognize that factors beyond our control can impact the condition of wooden boxes and crates during transit, and any liability or responsibility for such incidents lies with the relevant carriers, handlers, or responsible parties.

Disclaimer for On-Site Packing:

WeCrate (PTY) LTD is pleased to offer on-site packing services to our valued clients. To ensure the proper handling and packing of your items, we kindly request on-site supervision during the packing process. This disclaimer outlines our supervision requirement and clarifies that we do not assume liability for any damage that may occur during on-site packing.


On-Site Packing Supervision:

  • Supervision Requirement: To maintain the highest standards of packing quality and safety, we require the presence of a designated representative from your organization or an authorized agent during the on-site packing process. This supervision ensures that your items are packed according to your specifications and requirements.

  • Client's Responsibility: It is your responsibility to provide clear instructions, guidelines, and any necessary information about the items to be packed. Our personnel will work closely with your designated representative to ensure that the packing process aligns with your expectations.

Limited Liability for Damage:

  • Best Practices: Our Company is committed to adhering to industry best practices when it comes to crating and packaging. We take all necessary precautions to minimize the risk of damage during the packing process.

  • Unforeseen Circumstances: It is important to acknowledge that unforeseen circumstances and inherent risks may exist when handling and packing items. This may include but is not limited to pre-existing damage, fragility of the items, or inherent vulnerabilities that become apparent during the packing process.

  • No Assumption of Liability: Please note that our Company does not assume liability for any damage that may occur during the on-site packing process.


By engaging our on-site packing services, you acknowledge and accept the terms of this disclaimer. While we maintain the highest standards of professionalism and care, certain risks are inherent to the packing process. We aim to work collaboratively with you and your representatives to ensure a smooth and satisfactory packing experience.



WeCrate Team

Condition & Storage

We would like to remind our customers that heat-treated and kiln-dried timber, while effective in preventing the spread of pests and diseases, can still degrade and accumulate mould depending on conditions. It is important to ensure that the timber is stored in a dry, well-ventilated area, and that it is not exposed to moisture or humidity.

While we take all necessary steps to ensure that the timber we provide is of the highest quality, we cannot be held responsible for any degradation or mould growth that may occur as timber is an organic product. We recommend that customers take appropriate precautions when storing and handling timber, including regular inspections for signs of mould or deterioration.

Appearance & Characteristics

Please note that the appearance and characteristics of heat-treated and kiln-dried timber may vary depending on the species and grade of the wood, as well as the specific kiln-drying process used. While we strive to provide accurate and consistent information about our products, we cannot guarantee that every piece of timber will have the same appearance or characteristics.


We hope that this disclaimer helps our customers understand the importance of proper storage and handling of heat-treated and kiln-dried timber, and to take the necessary precautions to ensure the longevity and quality of their products.



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